Frequently Asked Questions
Am I able to custom order pieces?
What is your return policy?
We offer free returns within 30 days of purchase. Please make sure that all original tags are attached, original packaging is intact and there are no signs of wear on any of the jewelry. At this time, the customer is responsible for shipping fees to return. For more information, please contact firstname.lastname@example.org.
Why isn't my return shipping free?
We’re unable to refund original shipping fees on any orders. Orders outside of the US or Canada may have duties and taxes incurred. You are responsible for paying these fees and we’re unable to waive or refund them, even if the order is returned back to us.
USA/Canada: 3-5 business days
International: 5-7 business days
Backordered: we don’t have it on hand yet but it’s coming soon! You can still purchase it in this state, be sure to note the estimated shipping date can add 4-6 weeks for production.
Custom: our jeweler needs to craft the piece for you once you order, it can take a bit more time to receive this type of product. Be sure to note the estimated shipping date on the product page so you can plan accordingly for an additional 4-6 weeks for production.
In stock: it’s in our facilities and ready for a new home! Shipping timelines are usually within 3-5 business days from the purchase date.
Other international shipments: there may be duties and taxes incurred on your shipment that you will be responsible for. Please note that Brooklyn Lights do not have any control over these fees and we cannot advise as to what the costs will be, as they vary by country. For more information, please contact your local customs office. Note that we are not able to reimburse you for duties and taxes paid upon delivery.